Complaints Procedure

We strive to provide a quality service to all of our clients. If you have any concerns or comments regarding the services being provided or the costs incurred, please do not hesitate to contact our complaints handling Senior Partner, Hugh Murrell, (Direct dial number: 01872 226995 or by email to hugh.murrell@murrellassociates.co.uk or by post at 14 High Cross, Truro, Cornwall, TR1 2AJ). We have a written complaints procedure and a copy of this is available on request or can be accessed via our website (www.murrellassociates.co.uk).

We aim to deal with any complaints as swiftly and fairly as possible. If, however, you are not satisfied with our handling of your complaint or the outcome of the complaints procedure, you can ask the Legal Ombudsman to consider the complaint by telephoning 0300 555 0333 or by writing to P O Box 6806 Wolverhampton WV1 9WJ or by sending an e-mail to enquiries@legalombudsman.org.uk. The Legal Ombudsman deals with service complaints from members of the public and small businesses, charities, clubs and trusts. The Legal Ombudsman will be able to advise you further on whether you can use its service.

Normally you will need to make a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within one year from when you should reasonably have known there was a cause for complaint; the Legal Ombudsman will be able to provide further guidance on the time scales for making a complaint.